Refund policy

Last Updated: 07/09/2026

At Aessure Care, we want our customers to have a smooth and reliable shopping experience. This Return & Refund Policy explains the conditions under which products may be returned and refunds may be provided.

1. Return Eligibility

Due to the nature of our health and wellness products, returns may be restricted for products that have been opened, used, damaged, or tampered with.

A return may be considered only in cases such as:

• Wrong product delivered

• Damaged product received

• Defective product received

• Product received in an incorrect quantity

• Product received in a condition that makes it unsuitable for use

The return request must be raised within 3–5 business days from the date of delivery.

2. Products Not Eligible for Return

Returns may not be accepted for:

• Products that have been opened or used

• Products with broken or removed seals

• Products damaged after delivery due to improper handling or storage

• Products returned without original packaging, where applicable

• Products purchased during a non-returnable promotional offer

• Products returned after the specified return period

For hygiene and safety reasons, opened or used health and wellness products may not be eligible for return.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

1. Contact us within 3–5 business days of delivery.

2. Provide your order number and registered contact details.

3. Share clear photographs/videos of the product and packaging.

4. Our team will review the request and determine the appropriate resolution.

Depending on the situation, we may offer a replacement, refund, or other suitable resolution.

4. Return Request Process

To request a return, please contact our customer support team with:

• Order number

• Customer name

• Registered mobile number/email

• Reason for return

• Photographs/videos of the product and packaging, where required

Return requests are subject to verification and approval by our team.

5. Return Shipping

If the return is approved due to an error on our part, such as receiving a wrong or damaged product, Aessure Care may arrange or bear the applicable return shipping cost.

For other approved returns, applicable shipping charges may be deducted from the refund or may be payable by the customer, depending on the circumstances.

6. Refund Eligibility

Once a return is approved and the returned product is received and inspected, the refund will be processed where applicable.

Refunds may be issued when:

• A wrong product was delivered.

• A damaged/defective product is verified.

• A refund is approved by Aessure Care for another valid reason.

7. Refund Processing

Approved refunds will generally be processed within 5–7 business days after the refund is confirmed.

The time taken for the amount to reflect in the customer's account may vary depending on the payment gateway, bank, or financial institution.

Refunds will generally be credited to the original payment method used for the purchase.

8. Non-Refundable Charges

Where applicable, certain charges such as shipping fees, payment processing charges, or other non-refundable charges may not be included in the refund.

Any applicable deductions will be communicated to the customer before processing the refund.

9. Order Cancellation

Cancellation requests will be handled according to our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible.

10. Refund Delays

If you have not received an approved refund within the expected timeframe:

• Check your bank/payment account.

• Contact your bank or payment provider.

• If the amount is still not received, contact Aessure Care with your order and refund details.

We will assist in checking the refund status with the relevant payment provider.

11. Contact Us

For return or refund-related queries, please contact us:

Email: care@aessurecare.com ·
Phone: +91 79966 17178