Shipping policy

Last Updated: 07/09/2026

At Aessure Care, we aim to ensure that your orders are processed and delivered safely and on time. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.

1. Order Processing

• Orders are processed after successful online payment or Cash on Delivery order confirmation.

• Orders are generally dispatched within 1–3 business days from the date of order confirmation.

• Orders placed on weekends or public holidays may be processed on the next business day.

• Customers will receive order and shipping updates through the contact details provided during checkout.

• Every order ships in a plain, unbranded box with no product name on the outside

2. Delivery Time

Delivery time may vary depending on the delivery location and courier availability.

• Estimated delivery: 7 – 10 business days after dispatch.

• Remote or certain serviceable locations may require additional delivery time.

• Delivery timelines provided are estimates and may vary due to circumstances beyond our control.

3. Shipping Charges

• Applicable shipping Standard shipping of Rs. [amount] is shown at checkout and waived — shipping is free on all orders within India..

• Shipping charges may vary based on the delivery location, order value, product weight, or applicable promotional offers.

• If free shipping is offered, the applicable terms will be clearly mentioned on the website or during checkout.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information at the time of placing the order.

Please ensure that the following details are correct:

• Full Name

• Mobile Number

• Complete Address

• City

• State

• Pincode

Aessure Care will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address details provided by the customer.

5. Tracking Information

Once the order has been dispatched, tracking information may be shared with the customer through email, SMS, WhatsApp, or other available communication channels.

Customers can use the tracking information provided to check the status of their shipment.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If the customer is unavailable at the delivery address, the courier partner may attempt delivery again or contact the customer using the provided phone number.

If an order is returned to us because of repeated failed delivery attempts, incorrect address details, or the customer's refusal to accept the shipment, additional shipping charges may apply for re-dispatch, where applicable.

7. Delayed Deliveries

Although we make reasonable efforts to ensure timely delivery, delays may occur due to:

• Weather conditions

• Natural disasters

• Public holidays

• Transportation issues

• Courier partner delays

• Incorrect address information

• High order volumes

• Government restrictions

• Other circumstances beyond our reasonable control

In such situations, we will assist the customer in tracking the shipment and resolving the issue with the courier partner.

8. Damaged or Tampered Packages

Customers are advised to check the package at the time of delivery.

If the package appears damaged, opened, or tampered with:

• Take photographs/videos of the package before opening it.

• Contact our customer support team as soon as possible.

• Share the order details and relevant images/videos for verification.

Any claim regarding damaged or tampered shipments will be reviewed based on the available evidence and applicable company policy.

9. Undelivered / Returned Shipments

If a shipment is returned to Aessure Care because of:

• Incorrect address

• Incorrect contact details

• Customer unavailable during delivery attempts

• Refusal to accept the order

• Other customer-related reasons

the customer may be required to pay applicable re-shipping charges if they request the order to be dispatched again.

10. International Shipping

Currently, Aessure Care provides shipping to India only.

International shipping, if introduced in the future, will be subject to applicable shipping charges, customs duties, taxes, and local regulations.

11. Contact Us

For any shipping or delivery-related questions, please contact us:

Email: care@aessurecare.com ·
Phone: +91 79966 17178